At Australasia Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal and sensitive information to provide our services effectively. This includes:
- Personal Information: Name, address, contact details (phone number, email), date of birth, and emergency contact details.
- Sensitive Information: Health records, medical history, NDIS participant details, disability information, and care needs.
- Financial Information: Billing details, payment information, and NDIS funding details.
- Technical Information: Website usage data, IP addresses, and device information when you visit our website.
2. How We Collect Information
We collect information through the following means:
- When you contact us via phone, email, or our website.
- During the intake process, service planning, and assessments.
- From third parties such as NDIS planners, medical professionals, or legal representatives (with your consent).
- Automatically when you use our website through cookies and analytics tools.
3. Purpose of Collecting Your Information
We collect and use your information for the following purposes:
- To provide personalized care and support services.
- To process NDIS funding and manage service agreements.
- To communicate with you, including updates about our services.
- To improve our services and ensure compliance with NDIS requirements.
- To respond to inquiries, feedback, or complaints.
- To comply with legal obligations and reporting requirements.
4. Sharing Your Information
We may share your information with:
- NDIS, NDIA, or relevant government agencies.
- Healthcare professionals, therapists, or service providers involved in your care.
- Legal representatives or guardians (with your consent).
- Third-party providers assisting us with IT, administrative, or financial services.
We will not share, sell, or disclose your personal information for marketing purposes without your consent.
5. Security of Your Information
We take appropriate measures to protect your personal information from misuse, unauthorized access, and loss. This includes:
- Secure data storage systems.
- Restricted access to sensitive information.
- Staff training on privacy and data protection.
- Regular security audits and updates.
6. Accessing and Updating Your Information
You have the right to access, update, or correct your personal information. To make a request, please contact us using the details below. We will respond to your request promptly and in accordance with privacy laws.
7. Cookies and Website Data
Our website uses cookies to enhance your browsing experience. Cookies collect anonymous data, such as browser type, session duration, and pages visited. You can disable cookies in your browser settings if you prefer not to share this information.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our services. Any updates will be published on this page with the revised date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Australasia Care
- Phone: 0411 782 454
- Email: info@australasiacare.au
We are committed to addressing your privacy concerns and ensuring your information is managed responsibly.
